FAQs & CUSTOMS
🧢 Do you accept custom orders?
Yes! We love bringing your ideas to life. Whether you have a design ready or need help creating one, we offer embroidery, DTF, and screen printing on hats, shirts, and sweaters. We accept custom runs as small as 5 pieces and as large as 500+. Email us for a quote at shop@thehousecreates.com.
📦 What is your return and refund policy?
All sales are final. Due to the nature of our made-to-order and limited-edition items, we do not accept returns, exchanges, or offer refunds. Please double-check sizes and details before ordering. Questions? Contact us first.
🐶 Does Indiana inspect every package?
Absolutely. Indiana, our Chief Paw-duct Inspector, gives each order a thorough sniff-and-wag QA check. If you find a stray dog hair, consider it a bonus feature!
🕒 How long will it take to receive my order?
Most orders ship within 7–10 business days, since everything is printed or embroidered on demand. Custom jobs may vary — drop us a line for specifics.
🌍 Do you ship internationally?
Not yet—currently we ship within the United States only. We’re exploring global options, so stay tuned!
🎨 Can I request a specific color or design variation?
Absolutely—if you don’t see it in our shop, reach out at shop@thehousecreates.com and we’ll do our best to accommodate your request.
🧼 How should I care for my apparel?
- Machine wash cold, inside out
- Tumble dry low or hang dry
- Avoid bleach and direct ironing on prints
- For embroidery, gentle hand-wash is recommended
💳 What payment methods do you accept?
We accept all major credit cards and PayPal. All transactions are processed securely at checkout.
📩 How can I contact you for other questions?
Anytime! Email us at shop@thehousecreates.com and we’ll get right back to you.
🤝 Who helps when you’re swamped?
We sometimes team up with Chris’s Aunt Kelly—seriously! She runs a print shop in Shawnee, OK, and pitches in when our orders skyrocket. Thanks for your patience and for supporting our small business.